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Change Your Mind, We’ve Got You
As an EU customer, you have the legal right to cancel any order within 14 days of delivery, no reason needed. That’s not just our policy, it’s your right, and we make it simple to use.
Beyond that legal minimum, we go further. Rhodium-plated silver pieces can be returned within 30 days. Real 18k gold pieces are covered for a full year. Because a piece that’s really yours shouldn’t come with fine print.
Every return is straightforward: no restocking fees, no runaround. Once we receive your piece back, your refund is issued within 14 days to your original payment method.
If something arrives damaged or not as described, that’s covered separately, and for much longer, under your legal guarantee of conformity.
Easy To Start, Easier To Finish
Whether it’s within your legal 14-day window or one of our extended return periods, the process is the same.
Step 1Request
Email us or download the withdrawal form. We’ll confirm your return and send a prepaid shipping label within 1 business day.
Step 2Pack
Place your piece back in its original packaging, unworn and with tags attached. No need to overthink it, just as it arrived.
Step 3Ship
Drop it off with the prepaid label. No cost to you, no chasing carriers. We treat returns with the same priority as new orders.
Step 4Refunded
Once we receive your piece, your refund is issued within 14 days, to your original payment method, or as store credit at 10% more, your choice.
We Stand Behind Every Piece
Lost or delayed packages
If your tracking hasn’t moved in a while or your package hasn’t arrived within the expected window, contact us. We’ll investigate with the carrier and make it right, no exceptions.
Wish to cancel your order?
As an EU customer, you can withdraw from your order within 14 days, no reason needed. Download the withdrawal form or simply email us, either works.
Item arrived damaged or not as described?
That’s covered under your legal guarantee, for up to 2 years. Download the claim form and we’ll take it from there.
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- Certified, Always -
Every Piece Arrives With Proof
Wherever your order is headed, it arrives with more than just the piece itself.
Every diamond and moissanite ships with GIA certification. Every gemstone is certified by the Gem Labs of Monaco, each report detailing the exact stone, its origin, and its grading. Every 18k gold piece is hallmarked to confirm its purity and comes with its own certificate of authenticity. Nothing leaves us undocumented, because trust shouldn’t be something you have to take on faith.
What you receive matches its certification, every time. If it doesn’t, it’s covered under your legal guarantee, free of charge.
What you receive is exactly what you ordered, verified, every time.
Four Collections. One Woman.
Amethyst is where Solenne began, and it’s still the stone we’re known for. But her story doesn’t stop at one gem. Each collection was made for a different chapter and one, for the person choosing on her behalf.
For Every Day
Silver or gold, worn alone or layered. Quiet luxury, one piece at a time.
Her Stone, Purely
Her birthstone, done right. Nothing else competing for the attention she deserves.
Beyond One Stone
Diamond, sapphire, gemstone. For when one stone isn’t enough to tell the whole story.
For The One Choosing
For the one choosing for her. No guesswork, just a piece she’ll actually reach for.
– Your Questions Answered –
Frequently Asked Questions - Returns & Refunds
Can I return jewelry if I change my mind?
Yes. As an EU customer, you have the legal right to return any order within 14 days of delivery, no reason needed. We also extend this further: 30 days for rhodium-plated silver, and a full year for real 18k gold pieces.
Do you offer free returns?
Yes. We cover return shipping on every order, we’ll send you a prepaid label once your return is confirmed, so there’s no cost to you.
How long does it take to get a refund?
Once we receive your returned piece, your refund is issued within 14 days to your original payment method. If you’d rather shop again, you can opt for store credit worth 10% more instead.
Do I have to return jewelry in its original packaging?
Yes. Pieces should be unworn, with tags attached, and returned in their original packaging so we can process your refund without delay.
Can I exchange a piece instead of returning it?
Yes, exchanges are always an option. Reach out to us and we’ll help you find the right piece, whether that’s a different size, stone, or design.
What if my jewelry arrives damaged or not as described?
That’s covered separately from a standard return, under your legal guarantee of conformity, which protects you for up to 2 years from delivery. We’ll repair, replace, or refund it, whichever fits.
Can I cancel or change my order after I've placed it?
You can update or cancel your order any time before it ships, just contact us. Once it’s shipped, returns and exchanges are always available instead.