Client Care

Refunds, Returns & Care

Amethyst Jewelry

At Amethyst Jewelry, trust is part of the experience. Fine jewelry is personal, emotional, and meaningful, and every client deserves clarity and peace of mind when making such a choice.
This page explains how returns, refunds, repairs, resizing, and exchanges work. Our goal is to make every step feel simple, respectful, and secure, while preserving the discretion and care expected from a luxury jewelry house.

  • 365-Day Returns

  • Free Return Shipping in Europe

  • Complimentary Repairs Available

  • Dedicated Client Care Team

Locations

Where We Ship

We currently offer shipping within Europe only.
Our decision to focus on European destinations ensures:

  • Reliable delivery timelines
  • Clear duties and VAT
  • Consistent quality of service
  • Exceptional care in handling and presentation       
    If you have questions about shipping to a specific location, our client care team is always available to assist.

Preparation

Order Processing Times

We prepare every order with intention and precision:

  • Standard orders usually process within 1–3 business days
  • Custom or personalized items may require additional time
  • Processing may vary slightly during peak collection releases
    Once your order is ready for dispatch, you will receive a confirmation email with tracking details.

Transit

Delivery Times

We work with trusted European carriers to ensure safe and timely delivery.
Estimated delivery:

Europe: 2–5 business days after dispatch
Delivery times do not include processing time. The final delivery estimate may vary slightly due to local carrier schedules or public holidays.

Presentation

Secure & Discreet Packaging

Every Amethyst Jewelry piece arrives wrapped in care and intention.
Inside:

Each piece rests in our signature Amethyst purple jewelry box
The box features the Amethyst Jewelry logo and elegant interior presentation

Outside:

The shipping parcel is completely unbranded
This ensures privacy and security from doorstep to unboxing
Your jewelry arrives not only beautifully presented but also discreetly protected, honouring both your privacy and the significance of the gift or personal purchase.

Presentation

Order Tracking

Once your order ships, we send you a tracking number by email.
Tracking allows you to follow your jewelry’s journey from the moment it leaves our hands to the moment it arrives with you.
If you have questions about your shipment during transit, our client care team is happy to help.

Transparency

Taxes, Duties & VAT

For deliveries within Europe:

VAT and duties are handled at checkout where required
You see the full cost upfront, with no hidden surprises
This ensures clarity, transparency, and confidence before you complete your order.

Pricing

Shipping Costs

Shipping rates are calculated at checkout based on destination and order value.
From time to time, we may offer complimentary shipping on select collections or orders. Any such offer will be clearly displayed on the site.

Gifting

Gift Shipping

Amethyst Jewelry makes gift giving thoughtful and elegant.

Each piece is shipped in its signature luxury box
We do not include invoices inside the jewelry packaging
Packaging is suitable for gifting without additional wrapping
If you need assistance with gift presentation or timing, we’re here to help.

Assistance

Delivery Issues or Delays

If your shipment is delayed, damaged, or incomplete, please contact us within 48 hours of delivery.
You can reach our client care team with:

  • Your order number
  • Any relevant tracking information
  • Photos if items are damaged
    We will review and assist with care and urgency.

Details

Address Accuracy

Please ensure your shipping details are accurate at checkout.
We cannot take responsibility for delays or misdelivery due to incorrect addresses.
If you notice an error after placing your order, contact us immediately so we can assist before shipment.

Frequently Asked Questions

— Shipping —

How do I track my order?

;
:
Once your jewelry ships, we send a tracking number. Enter it with the carrier to see delivery progress.

Can I ship directly as a gift?

;
:
Yes. We ship to the address you choose. The jewelry arrives in its elegant box, and we do not include invoices inside gift packaging.

Is the outer package branded?

;
:
No. For discretion and safety, the exterior shipping parcel is unbranded

Will I pay VAT or duties?

;
:
Within Europe, these are handled clearly at checkout so you know the full price upfront.

Do you ship on weekends?

;
:
Orders are dispatched on business days (Monday–Friday, excluding public holidays). Delivery may occur on other days depending on local carrier operations.

Commitment

Our Commitment to You

Shipping is a final expression of how we care for our clients.

From craftsmanship to delivery, every step is handled with intention, respect, and refinement.
When your jewelry arrives, it should feel like the moment it was meant to — thoughtful, secure, and truly yours.
Explore Collections